Communication Skills for Managers

This course has been developed to help managers to communicate effectively from a position of authority - to motivate your team and achieve performance improvements through them while retaining their respect. You will learn how to communicate under pressure and talk with difficult people more effectively.

Objectives

By the end of the course delegates will be able to:

• understand the necessities of good managerial communication techniques
• have greater awareness of your own preferred style of communication
• communicate successfully with difficult people and in times of conflict
• enhance personal and team productivity through better working relationships

Contents

• acknowledge and develop your own communication style
• adapt your style to the differing needs of individuals in your team
• overcome barriers to effective communication
• learn to listen actively to your team members
• productive questioning techniques
• develop receptive and open body language
• apply the art and science of influence
• dealing with and diffusing conflict situations
• decide on at least three areas for personal change when you return to work

Suitable for

First line managers and middle managers who want to improve how they get their message across to their team members and other internal stakeholders.
INTENSIVE COURSE
£449 + VAT (1 day)

2012
Jan 31
May 10
Sept 3
Dec 18