Conflict Management

In a business world of flatter structures and less clearly defined areas of responsibility, the potential for conflict is rising. Therefore, it is imperative that managers and professionals increase their effectiveness in handling conflict.

Objectives

By the end of the course delegates will be able to:

• describe how conflict and organisational tension can be bridled in pursuit of success
• aid the problem solving process by increasing understanding of emotions
• handle conflict confidently and positively

Contents

• recognising sources of conflict
• strategies for dealing with conflict situations
• understanding reactions and emotions
• enhancing the individual’s responses to conflict
• the positive aspects of conflict
• effectively handling different personality types
• strategies for objectivity and motivation in the face of unresolved conflict
• practising conflict handling skills in a low risk environment

Suitable for

Anyone who wants to develop a better understanding of the dynamics of conflict and who wishes to enhance their skills in this challenging area.
£449 + VAT (2 days)

2012
Apr 16/17
Aug 13/14
Dec 10/11