Facilitation Skills that Work

Facilitation can be a very powerful method of problem solving in groups. Its success depends on the facilitator’s skill to control and guide an event or team towards its objective.

Objectives

By the end of the course delegates will be able to:

• understand what is expected from a facilitator
• be able to handle difficult situations with confidence and without causing offence
• facilitate in a tricky situation

Contents

• accepting there is a difference between process and content
• understanding group dynamics
• levels of intervention
• setting the ground rules
• ability to stay neutral
• people vs. task issues
• deciding what is expected from the facilitator
• handling difficult situations
• avoiding stress
• acquire mental agility

Suitable for

Managers and supervisors who want to develop more effective non-directive leadership styles which will help in handling difficult situations more effectively.
£449 + VAT (2 days)

2012
Jan 9/10
Apr 4/5
Aug 1/2