Listening Skills

Effective listening skills are the key to improving performance in the workplace. By developing listening skills, it is possible to reduce misunderstandings, build rapport with others and establish clearer lines of communication.

Objectives

By the end of the course delegates will be able to:

• identify the benefits of effective listening
• recognise and overcome barriers to listening
• check for understanding
• contribute to improved work performance and better results
• develop trust and relationships with others
• know what questions to ask to get the right answers

Contents

• familiarisation with both the theory and practicalities of listening techniques through high levels of delegate participation
• opportunities for delegates to assess their own ability to listen effectively
• selection and practice of the skills they need most

Suitable for

Anyone who might benefit from improved listening skills, whether in meetings, interviews, day-to-day interaction with colleagues or any other situation.
INTENSIVE COURSE
£449 + VAT (1 day)

2012
Mar 16
Aug 20
Dec 20