Negotiation Skills - Beginners

Unsuccessful negotiations can be very costly to organisations in terms of customers, employee relations, productivity and, therefore, money.  This course focuses on negotiation as a mutual process which aims to achieve a winning outcome. It covers the concepts and skills of negotiating and influencing for a satisfactory result.

Objectives

By the end of the course delegates will be able to:

• understand the philosophy, strategies and phases of negotiation
• compile information and knowledge, and plan comprehensively for negotiation
• understand and control the psychological aspects of negotiation and the exchange of information
• understand and apply the principles of concession, compromise and mutual benefit
• bargain, build agreement and conclude negotiations

Contents   

• defining negotiation and its strategies and techniques through the use of tutorials and discussions
• role playing and case studies to allow delegates to practise the skills of information exchange, bargaining, concession and agreement building

Suitable for

Anyone involved in negotiating internally with bosses or subordinates, or externally with suppliers or customers.
£449 + VAT (2 days)

2012
Feb 16/17
Jun 18/19
Sep 12/13