Secretarial - Personal Development for PA’s

This 2 day course will enhance your ability to manage yourself and your manager to meet organisational objectives. It will teach you the personal and interpersonal skills to thrive in any demanding role, enabling you to manage others, gain support, and handle conflict.  

Objectives

By the end of the course delegates will be able to:

• increase visibility and respect and recognition from others
• decide clear goals for your work and personal life
• communicate to be assertive and persuasive
• have confidence to make a bigger contribution to your team’s performance
• learn techniques to cope with conflicting demands
• manage stress levels
• recognize what is holding you back and how to break out of those limitations

Contents   

• characteristics of effectiveness and high performance
• managing your behaviour and emotions
• developing coping mechanisms to thrive and succeed through change, and learning from experience
• personal power skills: behaviour, voice and appearance
• think before you speak to get what you want
• handling conflict and receiving and giving criticism constructively
• setting goals and strategies
• identifying strengths, weaknesses, opportunities and threats
• increasing your visibility and enlisting your manager’s support

Suitable for

Anyone looking to enhance their visibility, interpersonal skills and personal impact.      
£449 + VAT (2 days)

2012
Mar 1/2
Jul 16/17
Dec 5/6