Assertiveness for Beginners
The ability to be assertive is a rewarding skill and makes
personal and professional life more fulfilling. This course gives
delegates an understanding of assertiveness and techniques to
help them deal with many different and difficult situations more
confidently and successfully.
OBJECTIVES
By the end of the course delegates will be able to:
- identify and distinguish between assertive, aggressive and
submissive behaviour and how each impacts on the recipient
- evaluate their own assertiveness level and identify a plan for
improvement
- select and apply appropriate techniques to communicate
individual situations effectively
CONTENTS
- defining assertiveness in the context of each individual's 'bill of rights'
- responding instead of reacting - focusing on assertiveness as a skill that can be learned, rather than an instinctive behaviour
- achieving objectives through assertive communication
- refusing assertively - negotiating rather than saying no
- giving and receiving criticism
- managing confrontation assertively
- role playing and other exercises to give delegates the
opportunity to practice techniques, receive feedback and develop
a personal action plan
SUITABLE FOR
Managerial and professional staff who need to communicate more
confidently and effectively, whether instructing or influencing others.
£449 + VAT2 DAYS
January 14/15
March 1/2
May 6/7
July 1/2
September 1/2
November 1/2
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