Customer Service - Front Line Skills
What does Customer Service mean for your business? This
programme addresses how to ensure your customers have a
quality image of your business and how this image can be
sustained and developed. By reviewing your current situation
and practicing key skills the course provides tools to win and
stay close to customers.
OBJECTIVES
By the end of the course delegates will be able to:
- design an action plan to improve customer service
- implement key skills with increased confidence
- review their own performance and continuously develop their skill
CONTENTS
- customer service and business
- who are your customers - external and internal
- getting to know what they want and giving them more
- creating real vision and mission statements
- managing your customers' experience
- gaining from crises and complaints
- involving everybody
- removing barriers to success and keeping the momentum going
- developing a customer service action plan
SUITABLE FOR
All staff, whether front line or not, who seek to develop their
standard of Customer Service.
£449 + VAT2 DAYS
March 19/20
June 9/10
September 8/9
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