Facilitation Skills
Facilitation can be a very powerful method of problem solving
in groups. Its success depends on the facilitators skill to control
and guide an event or team towards its objective.
OBJECTIVES
By the end of the course delegates will be able to:
- understand what is expected from a facilitator
- be able to handle difficult situations with confidence and without causing offence
- know how to facilitate in a tricky situation
CONTENTS
Role of the facilitator
- accepting there is a difference between process and content
Skills necessary
- understanding group dynamics
- levels of intervention
- setting the ground rules
Determine the skills required
- ability to stay neutral
- people vs. task issues
- deciding what is expected from the facilitator
Being firm and fair
- handling difficult situations
- avoiding stress
- acquire mental agility
SUITABLE FOR
Managers and supervisors who want to develop more effective nondirective
leadership styles which will help in handling difficult
situations more effectively.
£449 + VAT2 DAYS
February 27/28
June 9/10
September 4/5
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