Listening Skills
Effective listening skills are the key to improving performance
in the workplace. By developing listening skills it is possible to
reduce misunderstandings, build rapport with others and
establish clearer lines of communication.
OBJECTIVES
By the end of the course delegates will be able to:
- identify the benefits of effective listening
- recognise and overcome barriers to listening
- check for understanding
- contribute to improved work performance and better results
- develop trust and relationships with others
- know what questions to ask to get the right answers
CONTENTS
- familiarisation with both the theory and practicalities of listening techniques through high levels of delegate participation
- opportunities for delegates to assess their own ability to listen effectively
- selection and practice of the skills they need most
SUITABLE FOR
Anyone who might benefit from improved listening skills, whether
in meetings, interviews, day-to-day interaction with colleagues or
any other situation.
INTENSIVE COURSE
£449 + VAT1 DAY
January 20
May 12
September 3
December 3
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