Negotiation Skills for Beginners
Unsuccessful negotiations can be very costly to organisations in
terms of customers, employee relations, productivity and
therefore money. This course focuses on negotiation as a
mutual process which aims to achieve a winning outcome. It
covers the concepts and skills of negotiating and influencing for a satisfactory result.
OBJECTIVES
By the end of the course delegates will be able to:
- understand the philosophy, strategies and phases of negotiation
- compile information and knowledge, and plan comprehensively for negotiation
- understand and control the psychological aspects of negotiation and the exchange of information
- understand and apply the principles of concession, compromise and mutual benefit
- bargain, build agreement and conclude negotiations
CONTENTS
- defining negotiation and its strategies and techniques through the use of tutorials and discussions
- role playing and case studies to allow delegates to practise the skills of information exchange, bargaining, concession and
agreement building
SUITABLE FOR
Anyone involved in negotiating either internally with bosses or
subordinates or externally with suppliers or customers.
£449 + VAT2 DAYS
February 15/16
May 13/14
July 12/13
September 16/17
November 8/9
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