Secretarial - Personal Effectiveness
The secretary or administrator often feels that theirs is a reactive
role with all its attendant frustrations. Increasing
personal effectiveness will enhance their performance
and that of their manager.
OBJECTIVES
By the end of the course delegates will be able to:
- understand their role and duties, identify ways of developing their role and enhancing skills
- build confidence to deal assertively with superiors and colleagues and achieve results through a co-operative environment
- understand the principles of time management
- identify their individual organisational styles
- develop an action plan for approaching roles and duties systematically, pro-actively and professionally
CONTENTS
- identifying proven techniques for improving delegates' personal effectiveness
- analysis of the delegates' roles and personalities
- interpersonal skills
- time management
- assertiveness skills
- writing and telephone techniques
- development of an action plan so delegates can approach their
duties using their strengths and with added confidence and
professionalism
SUITABLE FOR
Secretaries and administrators who wish to achieve more through a
proactive and professional approach to self-management.
£449 + VAT - 2 DAYS
March 17/18
June 16/17
August 6/7
October 22/23
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