Brighton
Influencing and persuading – a competitive edge
The ability to influence people positively, enables us to achieve more and boosts our personal credibility. This programme will enable delegates to gain the co-operation of others without manipulation.
Objectives
By the end of this course delegates will be able to:
- build self-esteem and confidence in dealing with people
- use appropriate language to persuade
- reduce potential conflict in working relationships
- influence people to change – willingly
- achieve business results
Contents
- influencing and persuading: what they mean
- negative influences: barriers to commitment and willingness and how to overcome them
- building confidence and self-esteem
- the power of persuasion
- how to understand other people’s values and motivation
- effective communication
- conflict minimalisation
- converting reluctance and compliance into commitment
Suitable for
Managers, professionals and specialists who want to improve their effectiveness with staff, colleagues, superiors, customers, clients and suppliers.
A one day programme split into two half days