Canary Wharf

Influencing and persuading – a competitive edge

The ability to influence people positively, enables us to achieve more and boosts our personal credibility. This programme will enable delegates to gain the co-operation of others without manipulation.


By the end of this course delegates will be able to:

  • build self-esteem and confidence in dealing with people
  • use appropriate language to persuade
  • reduce potential conflict in working relationships
  • influence people to change – willingly
  • achieve business results


  • influencing and persuading: what they mean
  • negative influences: barriers to commitment and willingness and how to overcome them
  • building confidence and self-esteem
  • the power of persuasion
  • how to understand other people’s values and motivation
  • effective communication
  • conflict minimalisation
  • converting reluctance and compliance into commitment

Suitable for

Managers, professionals and specialists who want to improve their effectiveness with staff, colleagues, superiors, customers, clients and suppliers.

A one day programme split into two half days